Clinical Operations Officer

WahiawA Center for Community Health

The Clinical Operations Manager ensures day to day practice operations enable the highest level of quality and satisfaction during care of patients/clients as well ensuring systemic and structural support for health center staff to perform their job duties.


ESSENTIAL DUTIES AND FUNCTIONS:

Day to Day Practice Operations: manages all day to day clinical and administrative tasks necessary for successful operation of the health center, including but not limited to staffing and/or patient issues, patient scheduling, supply ordering, vaccine controls and ordering, staff meetings, staff orientation and training.

Departmental Productivity: Create measures in partnership with the Chief Medical Officer (CMO) and Chief Quality Officer (CQO) to assess departmental productivity. Measure and analyze productivity with ongoing solutions with each department.

Patient access: Create measures in partnership with the CMO and CQO to assess patient access in each department. Measure and analyze access with ongoing solutions with each department.

Template and Scheduling: Take over responsibility for oversight of provider template creation and scheduling logic to balance productivity, access, and safe care.

Departmental Supplies: Work with providers and medical assistants to ensure proper daily stocking of supplies to ensure smooth clinical operations and flow.

Patient Flow: Create measures to analyze and improve patient flow, including interdisciplinary referrals, throughout health center system

Facilities: Take the lead on the management team to ensure that facilities are up-to-date and ensure patient safety and uninterrupted clinical operations.

Patient Satisfaction: Collaborate with CQO to address patient satisfaction (including patient satisfaction measurement), patient complaints/grievances.

Strategic Planning: Participate with CMO and CEO (Chief Executive Officer) on preparing Return on Investment analyses while considering optimal clinical staffing, including providers.

Team Based Care, Integrated Health Care, Patient Centered Medical Home (PCMH): Ensures and promotes the practice of team-based care, integrated health care, and PCMH. Will work to ensure measures are created, with frequent reporting, analyses and optimization of these initiatives to CEO (and leadership team).

EHR, and population health tools:

  • Ability to act as super-user for EHR (Athena)

  • Remain current in Healthcare Trends: – Obtain practice management certifications, maintain professional organization memberships, and attend continuing education courses/webinars.

  • Population Health: Remains current in core concepts and practice of population health. Knowledgeable in Population Health software (Azara)

Human Resources and Personnel:

• Supervises Medical Assistants (MAs), Receptionists, and Patient Advocate

Legal compliance: Work with the leadership team to ensure all federal and state laws and guidelines are followed (ie. OSHA, HIPAA, CLIA, FMLA), maintain current licensures and CPR for clinical staff, and ensure that medical records are properly stored and released.

Staff Education: Assist the CMO with education programs and initiatives.


The Wahiawā Center for Community Health (Wahiawā Health) is a Federally Qualified Health Center Look-Alike and a fully integrated primary care and behavioral health system. Our nearly 40 professionals and providers serve the people of Wahiawā, Mililani and Waialua. Our services include Primary Care, Women’s Health, Pediatrics, Gerontology, Behavioral Health, Medical Nutrition Therapy, Podiatry and Health & Wellness Education. In 2018, we served over 5,000 patients of which 97% are living at or below 200% of the federal poverty level. Join our growing team of caring, competent, and committed professionals in serving the underserved communities in Central Oahu and North Shore.

If interested, please contact our management team at info@wahiawahealth.org