Clinical Operations Director & Compliance Officer

Bay Clinic

Job Summary

The Director will effectively oversee the clinical operations of all Bay Clinic multiple site locations. The Director is also responsible for directing, supervising, and coordinating clinical staff at Bay Clinic multiple sites to provide quality, cost-effective care. The Director will work closely with the Medical Director, and with Bay Clinic financial management.

Essential Functions

  • Direct clinical operations of all eight Bay Clinic sites, including the mobile unit, ensuring high quality services are being delivered in the most effective way to the patients.

  • Hire, train, support and mentor the clinical managers at each location.

  • Arrange, conduct, and document regular clinical staff meetings.

  • Represent clinical management in project administration meetings.

  • Oversee scheduling of clinical assignments, rotations, call, leave, etc.

  • Institute and manage continuing professional education, in-service training, and orientation of clinical staff.

  • Provide ongoing liaison communication between clinical and administrative staff so that all are aware of administrative decisions, staff recommendations and all relevant organizational issues.

  • Manage and resolve clinical personnel issues, including the disciplining of clinical staff in coordination with clinical managers.

  • Delegate appropriate authority and responsibility to improve management techniques and practices.

  • Management of patient flow and practice productivity in the clinics and recommends programs that enhance productivity and efficiency.

  • Implement and monitors continuous Quality Improvement processes, and Nurse Quality Assurance programs within clinical departments.

  • Monitor operations, programs, policies and physical properties to ensure regulatory compliance of HIPAA, etc.

  • Work with finance department to monitor performance of the clinic locations.

  • Work with finance department to manage clinical location budgets.

  • Manage practice management systems at clinic locations to include appointment scheduling, referral management, patient relations, encounter form management, office controls, data entry, and supply purchasing.

  • Complete projects as requested by COO, CEO and Medical Director.

  • Maintain oversight of Risk Management Program with Quality Manager

  • Maintain oversight of patented FTCA claims; organizes paperwork and is BCI organizational point person for any potential liability issues.

  • Be a part of a Care Coordination Team that actively manages assigned panel of chronic care patients (high acuity).

  • Communicate with supervisors concerning work schedule.

  • Perform other duties as assigned.

Bay Clinic, Inc. is a nonprofit, 501(c)3 Federally Qualified Community Health Center. BCI supports a staff of 170, with 27 health care providers in 9 locations serving East Hawai'i. Please visit for further information about the organization.

To view a detailed job description or apply for this position, download an employment application from Submit resume with application to or fax to (808) 961-5678