Effective outreach is critical for ensuring that patients are able to determine their eligibility for and access to state, federal, and community programs. Complex requirements, paperwork, or language barriers often hinder the ability of patients to effectively use the services they need. HPCA provides comprehensive training and support for Outreach Workers and Outstationed Eligibility Workers, ensuring that these vital advocates have the skills, knowledge, and tools they need.
Outreach workers are trained:
- to provide accurate information, competent enrollment assistance, and follow-up assistance for various DHS programs;
- to refer clients to appropriate providers and for additional services where necessary, including referral to health care providers that offer sliding-fee scale or free care to low-income clients not qualified for public health insurance or assistance;
- to make outreach and enrollment services available during non-traditional hours as appropriate to the population served.
For more information on the Outreach program, please contact HPCA’s Outreach and Community Health Worker Director, Napualani Spock